Three Components to a Unified Communications Redundant System

You’ve already made the decision to update your business’s current communications system, which is great news. You’re well on your way to saving money and making it easier for your employees to work together. You’re also making a valuable investment in your company’s future ability to grow.

Before committing to a new phone system, ask yourself this: Would your business be affected if your communication system was down for 24 hours? 10 hours? 1 hour? How about 30 minutes? 

If the answer is yes, then disaster recovery should be a high-priority item when vetting your options. More and more businesses are in agreement, realizing how significantly downtime costs are affecting their bottom lines. 

The ability to reestablish severed communication in the midst of a network disruption is just as important as the need to recover software, data, and hardware, particularly for businesses engaged in e-commerce or where voice communications provide critical, revenue-generating functions (like a contact center). We tend to take communication for granted, but many businesses can’t survive without continuously operating systems.

Compared to traditional PBX phones, cloud-based systems offer major advantages when it comes to disaster recovery. Best-in-class communications systems have plans in place to protect the health and well being of your business. All you have to do is know what to look for before you buy. Use this checklist of necessary features to determine the viability of any potential communications system:

  1. Failover with redundant Internet connections. Internet traffic and systems failures are normal occurrences that occasionally disrupt phone service. A best-in-class communications system has the ability to detect early signs of system failure and work around the problems seamlessly, switching between multiple Internet circuits if a problem is detected. Your phone lines continue working seamlessly, delivering calls on time and without any indication that an outage has occurred. Star2Star has redundant, high-speed fiber connections to the Internet at each of its eight major points of presence, ensuring that your business can continue to perform at the high levels you expect.
  2. Redundant copper carriers. A truly hard-working system offers multiple routing methods in the event of a disaster, including alternative methods like copper cable. Star2Star partners with multiple traditional telephone carriers to send calls over the traditional phone network when necessary.
  3. Redundant data centers. In the case of data center failure, a backup should always be available. Star2Star has redundant data centers which store customer information, and we continuously monitor the health of every phone, call, and network component between your phone system and our data centers, 24 hours a day, 365 days a year. Multiple layers of redundancy such as these avoid single points of failure, maximizing your up-time, and keeping your business going.

The right phone system will ensure that your company’s communications keep flowing in any situation, through a minor disruption or a significant natural disaster. Take advantage of cloud-based communications as a way to upgrade not only your phone system, but also your business continuity plan, encompassing communications as well as data. 

Placing your trust in a communications provider is an important decision, one that we don’t take lightly. To find out more about Star2Star’s quality guarantee, 99.999 percent reliability rate, and superior and ongoing customer service: Contact Connecticut Communications 203-985-1000 or