Improve Business Performance with MiCloud Connect

Improve Business Performance with MiCloud Connect

MiCloud Connect (formerly ShoreTel Connect), is a VoIP business phone system that was designed to be extremely user-friendly from deployment right down to the last feature.  Practically plug-and-play with your existing ShoreTel or Mitel phone system, it was designed with built-in operational redundancies to provide the highest reliability and business communications continuity.  In terms of security, their real-time transfer protocol keeps your data protected.

Built on the Concept of Simplicity

The idea behind MiCloud Connect is to empower users by making it super easy to operate, enabling them to focus on business rather than the technology.  This intuitive communications platform integrates with value-added services and applications, making it a scalable solution that accommodates growth and change over the long term.

It works just like a traditional phone system with all the features you count on to deliver an outstanding customer experience from your desk phone or mobile device:

  • Call Transfer
  • Extension Dialing
  • Conference Dialing
  • Call Forwarding
  • Presence

The real power of this solution lies within the unified communications (UC) collaborative tools so your organization can take business communications to the next level.  This means they will have the power to leverage:

  • Instant Messaging
  • Audio & Web Conferencing
  • Video Calling
  • Desktop Sharing

These additional features increase worker flexibility and maximize the technological benefits whether workers are in the office or on the road.  This solution also brings users closer to the customer by being able to respond/react more quickly, and collaborating more effectively with colleagues and partners all while keeping costs under control. 

Mitel MiCloud Benefits:

  • End-to-end service
  • Robust design
  • Feature-rich
  • Offers business communication flexibility
  • Exceptional user experience

Cloud-Based, End-to-End Solution

With MiCloud Connect being an end-to-end solution, your job gets a little easier.  This system puts your telco, carrier and services provider services under one roof.  That includes call plans, phones, installation and support.  Because the system operates in the cloud, the burden of maintaining your phone system shifts from your internal IT department, to Mitel.  That includes software updates, data back-up and security.

Deployment is plug-n-play, and you can scale up or scale down as your business grows or to accommodate seasonal fluctuations in your business. It’s that easy.

Solid, Reliable, Secure

Users can communication with confidence, and your organization can rest assured that Mitel has taken security to the next level with a major investment into making sure their data center is highly secure considering a rapidly changing internet landscape.  The steps they’ve taken to protect phones, carriers and apps against hackers. 

To learn more about MiCloud Connect and how easy it is to get started, please complete the form below and a representative will contact you.

3 Reasons Why Video Conferencing Is More Effective than You Think

3 Reasons Why Video Conferencing Is More Effective than You Think

It’s difficult to argue the fact that face-to-face communications are more effective than any other form of communication.  Although today’s generation prefers the written word (brief those words may be), the ability to combine technologies to create an interactive experience is what really makes an impact in business.

In the digital age, hallway conversations and on-site meetings are rare. The workforce has migrated from corporate office space to at-home office locations, and for those who are still in on-site offices, online chat is believed to be more productive than the idea of walking over to a co-worker’s cubicle to chat face-to-face (gasp!). 

Video is More Productive

  • Voice alone is a perfectly acceptable way to communicate in teams, but when you incorporate video into the mix, studies have shown that employees are more motivated to move projects along, which translates into greater ability to make decisions and complete projects faster.
  • It’s worth noting that research has shown that 87 percent of remote employees also feel more connected to their team when using videoconferencing, which equates to higher team engagement and an increase in motivation to participate in the process.

Video is More Cost Effective

  • For work teams, video conferencing allows us to accomplish much of the same as an on-site meeting, but without the hassle and cost of corralling the team into the office from miles away and days at a time.
  • Organizations realize a decrease in travel expenses of 30 percent, on average, when they incorporate a video conferencing solution for their employees.
  • In addition to hard costs, associated soft costs are reduced as well in terms of labor hours gained when employees do not have to travel to and from a location to attend meetings.

With Mitel’s Video Conferencing Solution, deployment is hassle-free and doesn’t require a bunch of expensive equipment to get set up because it all operates in the cloud!  This brings additional value to the company in the form of reduced capital equipment expenses and management or maintenance. 

Video is More Cost Effective

  • Many people are intimidated by technology, which can be troublesome to small and mid-sized companies that have limited IT resources.
  • The idea behind video conferencing is to make it easier for teams to collaborate, but if users are unable to easily set up a virtual meeting that means IT will need to take time out of their day to connect the meeting each time.

Mitel, for example, offers a host of tools to simplify collaboration and enable employees to set up video conference calls.  This is a win-win with the employee learning a new skill, and IT being able to shift their focus to other priorities in the business.

What’s more, the technology is far superior than it was just a few years ago, with high-quality audio and HD video even if users are dialing in from a public wi-fi or other wireless connection.  From a security standpoint, Mitel’s video conferencing solution is cloud-based which means you’ll experience reliable, AES encrypted communications that run through their geo-redundant data centers.

To learn more about MiCloud Connect and how easy it is to get started, please complete the form below and a representative will contact you.

GIGAOM, Why Video Conferencing is Critical to Business Collaboration.