What’s Different about Star2Star?

What’s Different about Star2Star?

They’ve been winning awards for innovation, products, and service since their founding in 2005. Most recently, they were named to the prestigious Inc. 500 list of America’s fastest-growing private companies. They’ve won these accolades for three major reasons:

Superior Technology

They discovered one key thing very early on: Business VoIP users won’t put up with dropped calls or bad voice quality, no matter how much money it saves them. They developed their own unique technology to overcome the limitations of other VoIP products. They call it Blended Architecture™, and it is the cornerstone of everything they do. Blended Architecture allows them to provide a superior, business-class VoIP product at a highly competitive price.

Relentless Reliability & Customer Service

When you switch your phone service to Star2Star, they become your phone company. If something goes wrong – no matter where the problem is – they’ll take care of it, at no charge to you. They also monitor every telephone on their network around the clock. If they spot a problem, they’ll fix it immediately. If the problem is at your office, they’ll send a Connecticut Communications technician out with a replacement part, usually the next day.

Unfortunately, accidents and disasters happen all the time. And when they do, we’re able to keep your phone system working, even if your business suffers a power or Internet outage — or even a complete loss of your business premises.

Substantial Savings

We can save your business a substantial amount of money on your monthly phone bill. And if your business has multiple locations, we can save you even more money using our line pooling feature. Most of our customers see a positive cash flow the very first month they switch to Star2Star. See our Savings page for more details.

10 Reasons Hosted PBX is Best for your Business

10 Reasons Hosted PBX is Best for your Business

Do you purchase a traditional digital phone system for your business, a hybrid phone system, an all IP based phone system, or a hosted PBX?  Sometimes it’s not an easy answer as there are many factors to consider.  However, here are 10 reasons hosted PBX might be best for your business.

  1. Never a busy signal.  With burstable SIP trunks, callers will never receive a busy signal.  
  2. DID numbers.  DID, or Direct Inward Dial, allows you to have private telephone numbers in addition to your main number.  Callers can reach your desk by dialing your personal DID number.
  3. Voice Mail to Email.  All your voice messages automatically get sent to your email as a .wav file.  Easily play them back through your PC or Smartphone.
  4. PC Attendant/Smartphone.  Each user can transfer calls through a PC application or smartphone as shown in this link… StarPhone
  5. Bundled Long Distance.  Hosted PBX comes with 600 minutes of long distance each month, per line.  Or, get unlimited long distance with seat licenses.
  6. Remote IP Phone.  It’s easy to install an IP phone at your house, simply plug it into your internet for connection back to your office.
  7. Maintenance Included.  Hosted PBX comes with a full maintenance agreement.  All PBX modules and phones are covered with a full hardware warranty, all parts and labor.  Free software upgrades too!
  8. Redundacy.  Premise based hosted PBX allows for dual WAN ports for redundancy.  If one internet circuit goes down, the device uses the second internet circuit automatically.
  9. Power Outage Routing.  If you lose power (hurricane season is here) you can simply access your user portal, using your smartphone, to route your calls to individual cell phones, house phones, etc.
  10. Out of Area Telephone Numbers.  Hosted PBX allows your company to obtain out of area telephone numbers at no extra charge.  Want a New York number?  Simply order one.  No long distance charges or call forward charges apply.
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Click on the Star2Star logo for a detailed architecture of their hosted PBX.

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Connecticut Communications offers traditional, hybrid, VoIP and premised based VoIP PBX. Please contact us to discuss the best option for your business.  

To SIP or not to SIP?

To SIP or not to SIP?

Have you ever wondered what all the fuss is about with SIP trunking? Well, for starters, not only can SIP trunking improve communication and collaboration, it can also significantly lower your IT costs – so much so, that some organizations have taken advantage of the savings to justify additional investments in Unified Communications.

Traditionally, an enterprise’s private branch exchange (PBX) is connected to the public-switched telephone network (PSTN) over a “trunk”, which is a hard-wired connection of the enterprise to the rest of the world. Session Initiation Protocol (SIP) trunking is an alternative to that model, in which third-party Internet telephony service providers (ITSPs) connect the PBX to the Internet and then to the PSTN, allowing communication with fixed and mobile devices worldwide without the hassle of a physical wire trunk.

Why Switch to SIP…THE BOTTOM LINE

Switching to a SIP trunking solution can yield significant communications savings and offer a quick return on investment, especially if your company has multiple locations and often uses international calling.

So what are the benefits of SIP trunking, and how can SIP help your organization? SIP trunking will better utilize your bandwidth because telephony and Internet lines are combined, allowing for optimization based on average consumption rather than peak usage.

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Additionally, call speed is increased because all data, voice, and media is passing through carrier systems as IP traffic rather than analog signals. The risk of implementing new technology is mitigated by using an ITSP, as the ITSP keeps you current with technology updates without recurring costs. By using multiple ITSPs and least cost routing (LCR) to always make the most cost-efficient call, a company can realize substantial savings – especially with regard to international calls. What’s more, SIP reuses HTTP ports so it can be easier for end users to work with. Plus, billing is bundled, making things easier on you, the end-user. These aren’t the only benefits; check out the list below for more.

Benefits of SIP trunking

  • Reliable delivery of communication applications such as instant messaging (IM), presence tracking, video conferencing and application sharing. 
  • You will no longer need a costly PSTN gateway. 
  • Long-distance charges will be reduced. 
  • Voice, video, and data are combined in a single line. 
  • SIP trunking can be a cost-effective delivery option for external communication.
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Connecticut Communications can help you decide if SIP trunking is for you.  We can analyze your phone bill and go over the advantages and disadvantages.There’s an ongoing debate questioning the value of SIP trunk costs savings as justification for migrating your PBX. Some believe the value is an overstated reason to migrate, while others point to real cost savings. Which side are you leaning toward?

Unified Communications as a Service helps in bad weather

Unified Communications as a Service helps in bad weather

Winter Storms Ion and Hercules, followed by a polar vortex, are spreading a swath of heavy snow across the American Midwest and ushering in dangerously cold temperatures throughout the United States. As of Monday, there were more than 100,000 people across six states without electricity, with temperatures continuing to fall. Flights have been canceled nationwide, and people are staying indoors.

It hasn’t been this cold for almost two decades in parts of the Midwest and Southeast, and businesses across the country are feeling the weight of the storm hit their bottom lines.

What many people don’t know is that having Unified Communications as a Service (UCaaS) in place means that businesses can actually stave off some of the sales losses seen during cold weather outbreaks.

Inclement Weather and Remote Workers

Firms that have adopted UCaaS or cloud-based communications could find that it curbs the amount of revenue lost from storms during the winter. The Centre for Economics and Business Research (CEBR) estimates that cold weather snaps can seriously affect small and medium sized businesses. While places reliant on foot traffic are most at risk, any business can be beset by weather delays.

Working remotely, or in the cloud, is increasingly feasible and beneficial thanks to services like UCaaS. Tools like softphones, instant messaging, and audio and video conferencing can keep your business up and running even in the worst weather conditions.

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How UCaaS Solutions Can Help

By giving your employees access to cloud computing services such as remote desktops and softphones that can be accessed from home or at work, organizations can ensure that employees are continuously able to do their jobs even if they cannot physically get into the office. This allows you to keep employees safe when conditions are too dangerous to travel without losing, what many times can end up being multiple days of, employee productivity.

UCaaS is one of the few services that can offer the tools required to help keep businesses communications running smoothly.  This is critical for organizations that rely on communication for their revenue. In the normal course of doing business, or remotely during inclement weather periods, Unified Communications Solutions can:

  • Integrate email, voice and instant messaging into a cohesive communications system so all employees can stay in-touch as needed.
  • Provide access points to all data used by your organization, so users can communicate with others inside and outside their organization more easily and more quickly.
  • Lower overall IT and telecommunications costs, particularly for labor, because of the inherent economies of scale available with an integrated communications platform.
  • Provide access to carrier-grade communications that deliver consistency with easy-to-use functionality.

UCaaS solutions are just one of many cloud-based solutions businesses can utilize to protect themselves during inclement weather.

In the event of a cold weather snap, the right UCaaS solution can easily adapt to your changed situation without any extra spending on your part. These services house your businesses data in centers that are part of global networks. This ensures that once your data is backed up, it is mirrored in multiple data centers across the globe, meaning that there is more than one copy of your data to rely on in the case of a disaster or emergency.

With these types of disaster recovery options, it becomes easier to see how UCaaS and cloud-based services can help create a safe and secure solution to protect your businesses applications and data, helping to insure your businesses against losses caused by winter weather storms.

Contact Connecticut Communications representatives today to learn more about our cloud-based solutions and their disaster recovery benefits.

Music on hold for a VoIP phone system

Music on hold for a VoIP phone system

Music on hold (MOH) is the playing of music to a caller placed on hold so they don’t hear silence.  Callers calling into a VoIP phone system often get put on hold for a variety of reasons; being transferred to another extension or because the user needs to walk away from the telephone.  Without something to listen to the caller might think they were disconnected by accident and hang up.

A PBX, or VoIP phone system, has a music on hold port to connect any audio device for music on hold.  That music on hold device can be a radio, CD player, an .mp3 player or any device with an audio output.

The problem with a radio is that it is illegal in the United States to re-broadcast without the permission of the radio station.  And even with permission, it’s illegal for the radio station to license it because it would violate their agreement with music title owner.  Besides, who wants to risk the caller hearing a commercial on the radio from one of your competitors?

SiriusXM radio offers businesses a music on hold option.  You pay for the service so it is legal, but it does come with a monthly fee that never expires.

A CD player that plays music is also illegal unless you first obtain permission from the owner of the song.  You can record your own message and download it to a CD player, such as ‘please stay on the line your call is important to us’.  If you select this option, please make sure the CD player automatically replays in an endless loop.

An .mp3 player, like the one above, is one of the more advanced options for music on hold for unified communications systems.  You can easily create your own message file from a PC and then plug the USB drive back in the .mp3 player.  Once again, you cannot load music that you do not have permission to use, but you can creatively produce your own messages anytime you want.  Click on the link below for detailed information on an .mp3 music on hold player we offer.

.MP3 Music On Hold Player

To add music on hold to your digital phone system, hosted VoIP phone system, or premised based VoIP phone system, please contact Connecticut Communications at 203.985.1000.

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Connecting your NEC phone system to your LAN for advanced features

Connecting your NEC phone system to your LAN for advanced features

This month’s Connecticut Communications newsletter describes advanced features an end user can receive by connecting their phone system to their local area network.

  • Conference Bridge
  • Remote Programming
  • Smartphone Integration
  • Unified Messaging
  • Call Center
  • Presence
  • IP Networking of Phone Systems

VoIP phone systems already realize the advanced features of connecting to the LAN.  However, older PBX systems can also connect to the network to realize the same features of VoIP systems.

Connect your Phone System to your LAN

If I asked you why would you connect your phone system to your data network, most people would think of VoIP.  However, there are many features that are available because of the LAN connection.

Remote IP phone:  Use an IP phone from home or remote office. Callers have no idea you are not in the office and you have the convenience of being connected to your office.

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Conferencing:  A Conference Bridge in the phone system allows for professional grade conference calling.  From your PC you can send email invites and setup the conference.

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Remote Access:  Connecticut Communications can remote into the system to make programming changes for you.  Maintenance customers get remote programming changes free of charge.

Unified Messaging:  Voice mail to email is a large part of unified messaging.  All voice messages are sent your email as .wav file IP Networking: Link other phone systems together to allow extension dialing, trunk/line sharing and a single voice mail system.attachments for easy listening from your PC or smartphone.

User Mobility:  Users can use their smartphones to connect to the phone system.  Never miss a call when you are away from the office, check voice mail and intercom fellow employees.

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Call Center:  Agents can view the number of people on hold in real time and run reports of detailed call activity.

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Presence:  PC users can see other users that are available to take a call.  Users set their presence to show if they are in the office, out of the office or unavailable.  Phone buttons only show the status of on/off the hook and the number of users you can see is limited by the number of buttons on the phone.  Presence shows more detail and can include every single user on the phone system.

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IP Networking:  Link other phone systems together to allow extension dialing, trunk/line sharing and a single voice mail system.

NEC Aspire Displays

The display on the NEC Aspire display telephones will go bad eventually. Humidity gets into the displays and damages the pixels.

If you would like the displays fixed, a technician can come out and install new displays.  Cost is $75 per display plus labor.

If you have a Maintenance Contract with Connecticut Communications a technician will come out and replace them free of charge.

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Seven Reasons to Consider Cloud Based Unified Communications Services

Seven Reasons to Consider Cloud Based Unified Communications Services

The productivity benefits of Unified Communications (UC) continue to be recognized as it moves into mainstream adoption. As organizations consider how best to deploy, there are a number of factors to consider.  This post focuses on the top reasons to consider Unified Communications as a Service (UCaaS).  UCaaS capabilities, also known as hosted or cloud-based UC, include the features found in premises-based IP telephony, as well as presence, integrated audio and web conferencing, mobility, collaboration, video solutions, and business application integration features all delivered as a service.

The benefits of UCaaS go above and beyond simply shifting costs from a capital expense to a predictable operating expense.  Here are our top 7 reasons to consider hosted UC solutions:

 1. Business Agility

Many IT organizations are stretched too thin and struggle to balance day-to-day operations with strategic projects.  One of the advantages of UCaaS is the speed of deployment.  Businesses have the flexibility to rollout UCaaS without the IT time and resource commitments associated with a legacy deployment model. Additionally, maintenance and support time is reduced as there is no longer the need to plan and implement system updates.  UCaaS offers quick updating through the cloud, so a business can choose to deploy new applications to all users or a single department as soon as they become available. This gives an IT department greater flexibility with their communications system, as upgrades can be rolled-out without any disruption to the system.

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2. Increased Efficiencies

Hosted UC services provide business customers with the communications they need without the associated capital costs of traditional on-premises systems and the costs associated with management and support. This increases both budgetary and IT resource efficiencies. With a lower budget barrier to entry, businesses can avoid the upfront capital outlay with UCaaS. Additionally, the predictable monthly expense allows businesses to plan more efficiently. A hosted UC solution can also increase IT efficiencies as there is no need to support and maintain a physical systems on-premises.  Eliminating a number of time consuming tasks for IT folks allows the organization to focus resources on core competencies and provide strategic value to grow the business.  

3. Increased Reliability

Hosted UC providers power their UCaaS offerings via the cloud. The best providers have secure and resilient data centers that are redundantly configured and geographically separated to ensure continued service in the event of catastrophic events and Service Level Agreements that provide uptime guarantees. Each organization’s data and user settings are backed up and mirrored in multiple locations, creating a disaster-proof backbone for your business communications.  Hosted UC providers also offer 24×7 monitoring, as well as the latest encryption and security protocols, so you can rest assured that your data is safe and secure. 

4. Disaster Recovery

In the event of an emergency or disaster, a UCaaS service provider can easily adapt to your changed situation without additional expenses on your part.

Most companies have a Disaster Recovery Plan in place to ensure that data and records vital to the operation of the business are duplicated or protected in off-site storage repositories.  UCaaS now provides the ability to ensure that business communications are also protected in the event of an emergency and can be incorporated into the overall Disaster Recovery Plan.

5. Greater Mobility

UCaaS is a strong enabler for the mobile worker, the BYOD explosion, and remote/home office worker.  It allows users access to all business communications features from any registered user device, including a smart phone, laptop, desktop and, of course, desk phone.  Organizations can enable users’ smart phones to transparently bridge calls from the company’s Wi-Fi networks to cellular networks and back again, keeping  “on-the-go” and “location agnostic” users connected.  Desktop client software can turn any networked PC into a virtual desktop phone and unified messaging terminal.  Users can travel with their extensions, use video conferencing, and access advanced call forwarding and web-browser dialing. IT organizations often struggle with managing application across numerous devices. With UCaaS, users download the device application from the app store and IT can easily manage their access.  An additional user benefit is that the experience is the same across all devices.

6. Increased Collaboration

True collaboration means anywhere, anytime access on any device. UCaaS gives your users access to applications that will let them instantly chat, set up on-the-fly conferences/meetings (both video and voice), share and exchange documents, and engage customers in real-time dialog. This will not only improve your workforce’s ability to be nimble, but will also improve customer satisfaction.

7. Better Customization

UCaaS combines enterprise-grade voice features with sophisticated Unified Communications and Collaboration applications and hosts them in the cloud. UCaaS gives you the flexibility to choose the deployment model and applications to fit your specific requirements. It also offers the flexibility to expand or contract as your business requirements change.

Additional Resources

To learn more about how Unified Communication as a Service can help you take advantage of the latest UC technology, easily connect mobile and remote users, and free up time for the other IT projects you need to get to, click below

NEC UCaaS Brochure

IT Convergence: Key Technology Trends that are driving Businesses towards converged IT infrastructure

IT Convergence: Key Technology Trends that are driving Businesses towards converged IT infrastructure

Modernizing IT infrastructure and becoming a Smarter Enterprise

The need for modernization among IT departments is a trend that is becoming increasingly relevant as IT departments are constantly faced with generational shifts in technology. The pressures of modern business require that IT departments close the gap between yesterday’s IT implementations and tomorrow’s demands.

Organizations that fail to modernize will rapidly lose their ability to respond to changing customer needs. They will weaken their competitive positions in the marketplace. And most importantly, the gap between where they are and need to be will only widen, leading to an expensive and uncertain future.

With most businesses facing incredibly tight or shrinking IT budgets, taking the appropriate steps toward modernization will seem expensive. With a modernized platform, however, organizations can add new capabilities and enhance overall employee performance while reducing their electronic footprint, leading to increased savings over time.

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What is a Smart Enterprise?

Smart enterprises leverage more converged IT technologies to optimize business practices, drive workforce engagement, and create a competitive edge. Merely leveraging a converged IT framework in your IT department means that you are on your way to operating a smarter, more efficient business. IT organizations can utilize four key areas of value and then assess their plan against:

1: Business Agility

Today, most workforces are mobile. As such, your applications and enterprise architecture should empower these mobile workforces. Creating a more adaptive and more programmable infrastructure will enable IT to be more responsive to your organization. Businesses in today’s world are always on, and as a result, you need to consider how your most critical services can adapt more naturally and automatically to the mobile and always-on workforce.

2: Cloud Delivery

Modern businesses need to be incredibly efficient. Cloud delivery provides businesses with the opportunity to flexibly deploy services and software more consistently across converged premises, cloud, or hybrid infrastructures. An enterprise IT business plan should consider how and when to deploy certain services in the cloud, when to operate them on-premises, and when to purchase them as-a-service.

3: Collaborative Communities

Today’s growing workforce demands rich Internet-style applications that are easy to access from anywhere and work consistently from any device.  Organizations who have built collaborative communities by providing powerful tools that deliver consistent and intuitive user experiences, converged applications, and distributed architectures are able to adapt dynamically to change and empower employees to their fullest extent.

4: Assured Services

Securing business information—protecting your company’s intellectual properties and digital assets—falls squarely on the shoulders of IT.  Add security with the need to assure business continuity, and you get a business that must consider greater infrastructure planning, high availability at multiple layers, a consistent and aligned security credential methodology, and which must validate automated archival methods.

Steps to Modernization

Competing in today’s business environment is about meeting challenges, making decisions, and innovating rapidly—using the best and most current technologies, tools and information.

Cloud services, mobile integration, real-time collaboration, and high availability are becoming essential ingredients for the smart and secure enterprise. They are part of a rapidly evolving technology foundation by means of which the best solution providers enable new approaches to how your businesses IT services are delivered and managed, allowing you new opportunities for growth.

Want to know more about IT Modernization?

Contact Connecticut Communications at 203.985.1000 to find out more.

Unified Communications as a Service Continues to Grow

Unified Communications as a Service Continues to Grow

The cloud-based communications services market is one of the fastest growing segments in the quickly expanding Unified Communications market.

Unified Communications as a Service (UCaaS) is essentially a delivery model for Unified Communications (UC). With UCaaS, employers have the opportunity to outsource communication and collaborative applications to a third-party provider for online delivery. It serves exactly the same purpose as traditional premises-based UC, combining multiple communications means and methods into a single, unified application.

Even with the advantages UCaaS offers, there remain some concerns about adopting these solutions. A recent Spiceworks survey of 267 IT pros in North America (11% of whom have already implemented UCaaS in their organization) points to two main concerns about hosted solutions: availability and performance.

By educating IT pros on UCaaS adoption trends and advantages, we hope to offer a closer look at the burgeoning UCaaS market.

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Innovators using UCaaS

Early technology adopters tend to buy and try out new hardware and software, and versions of existing programs sooner than most of their peers. According to Everett Rogers, author of the Diffusion of Innovations (DoI) theory and book, early adopters make roughly 14% of consumers.

And while early adopters are eager to explore new options like UCaaS, they are not the only ones worth watching. According to Rogers, there is a small minority of early adopters called innovators. Only one person out of 40 is of this type. Innovators are the people most likely to conceive and develop new methodologies and technologies, and who often end up running large IT corporations or founding new ones.

As the Spiceworks research shows, they are the ones adopting UCaaS.

IT Pros Responding to UCaaS

Among IT pros responding to the Spiceworks survey, 11% had adopted UCaaS. However, another 12% indicated they are planning to adopt it in the next year, which will more than double the number of people using UCaaS today.

This projected growth tracks consistently with the expectations of UCaaS market growth reported in 2013 by researchers at MarketsandMarkets. Their report on UCaaS projects that the global market will grow from $2.52 billion in 2013 to $7.62 billion by 2018, at an estimated CAGR of 24.8%.

Some suggest that developing confidence in hosted solutions in general is the impetus for the projected dramatic increase in adoption. Irwin Lazar, of Nemertes Research, has pointed out, “…more than 90% of companies now use software as a service (SaaS) applications.”

UCaaS’ potential to create uninterrupted communications across multiple devices and methods appeal to companies whose employees are increasingly seeking seamless 24/7 access to communications. According to Denise Culver, research analyst and author of a recent Heavy Reading Insider report on UCaaS, “As UCaaS continues to be viewed from the lens of a solution that cuts the landline cord and eradicates the need for a traditional PBX, it will be looked at as a business enabler, rather than a simple phone system.”

UCaaS Adoption Advantages

  • Up-to-date UC Technology and Applications: UCaaS applications can be updated easily and deployed company-wide as they become available via the cloud. UCaaS helps avoid technology obsolescence and the time and resources associated with large scale “technology refreshes.”
  • Cost Savings: SMBs that choose UCaaS for their communications solution avoid the capital outlay required to set up and maintain on-site hardware. Instead, that cost is shifted to operational expenditures via the third-party UCaaS provider. Businesses also only pay for the level of service they require.
  • Scalability: UCaaS models allow SMBs to quickly and easily increase their service levels as they add employees. This means that the SMBs pay for only what they need and they are not required to predict their potential needs in advance. This helps streamline the budget and makes the communications plans more scalable, as the business can easily modify as the workforce expands or even if it shrinks.
  • Higher Levels of Performance:The best hosted service providers have secure and resilient data centers that are redundantly configured and geographically separated to ensure continued service in the event of emergencies and Service Level Agreements that provide uptime guarantees. Each organization’s data and user settings are backed up and mirrored in multiple locations, creating a disaster-proof backbone for their business communications. This alleviates the potential of SMBs losing their communication capabilities due to a technical problem or severe weather events or other disasters. UCaaS also ensures their employees stay connected and productive even if they are unable to make it into the office through the off-site cloud-based tools that provide them access from any location and any device.

According to the Synergy Research Group, UCaaS subscribers will grow an average of 76 percent annually over the next five years. SMBs are expected to be a large part of that group.

NEC Unified Communications-as-a-Service

NEC Unified Communications-as-a-Service

UNIVERGE Cloud Services UCaaS completely changes the way you purchase communications and redefines the way you communicate – truly empowering your workforce to become more agile, more flexible and more productive.

With UNIVERGE Cloud Services UCaaS, NEC is taking our proven, enterprise-grade voice features and sophisticated unified communications (UC) and collaboration applications to the cloud to enable your business to be more agile and competitive in today’s marketplace. It provides you with the flexibility to choose the deployment model and applications to fit your specific requirements.

UNIVERGE Cloud Services UCaaS enables businesses to:

  • Choose from private, hybrid or public cloud deployment options
  • Implement or upgrade to converged, IP communications without the need to purchase, manage and maintain a network.
  • Scale IT resources to meet seasonal business demands, as needed.
  • Lower capital and overhead expenditures for communications assets.
  • Decrease the time needed to provision and deploy new applications and services.
  • Provide consistent, easy to access communications for users across multiple locations and/or geographic regions.
  • Easily support mobile and remote workers – keeping them connected and productive.
  • Provide a consistent user experience across multiple devices through an intuitive graphical user interface
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UNIVERGE Cloud Services UCaaS enables individuals to:

  • Increase efficiency and productivity through user-centric UC and collaboration applications.
  • Share and exchange information in real-time between customers and colleagues.
  • Communicate and collaborate from anywhere, anytime and from any device.
  • Tailor their communications to their specific needs plus have total control over how, when and where they choose to be reached.

Best-of Breed NEC Solutions

NEC is a global leader in the technology industry, with a core competency in IT and communications solutions and integration. We leverage enterprise-class NEC technologies and management expertise to deliver best-of-breed, unified communications from the cloud.

  • Powerful, feature-rich applications. NEC leverages powerful, software-based unified communications and collaboration solutions that provide enterprise-grade tools like IP telephony, voicemail, conferencing, voice/video/web collaboration, presence, instant messaging and more.
  • Unmatched reliability and security. NEC understands the mission-critical nature of communications and UNIVERGE Cloud Services UCaaS delivers continuous high availability and disaster recovery. It provides the latest encryption and security protocols available today. The platform which it is based on meets the stringent security requirements of the United States Department of Defense and has received Joint Interoperability Test Command (JITC) certification.
  • 24×7 monitoring and support. NEC offers 24×7 monitoring and support which ensures maximum up-time and frees up IT staff to focus on other projects.
  • Low up-front costs and one single monthly payment. Businesses simply choose the solution(s) that are best for them, pay one low, up-front cost and in a short amount of time, their business has fundamentally taken a leap forward for only a fraction of the upfront costs you would have incurred in a traditional Capital Expense (CAPEX) model. Because payment is handled by NEC Financial Services, even billing is simplified. One low monthly payment provides businesses with all of their communications needs – it’s that easy.

Click on the link below for a brochure on the unified communications service.

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