MAINTENANCE COVERAGE

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CTCare MAINTENANCE COVERAGE

24x7x365 Communication System Coverage

When the unexpected happens . . .

CTCare System Support

Let’s face it – your communication system is essential to your business. If there’s an issue or an outage, you’re losing time, money, and maybe even customer loyalty. So when the unexpected happens, where do you turn?

Expertise. Resources. Commitment.

Turn to CT Communications. We have the expertise, the resources, the commitment to support your communication system and related equipment 24x7x365, with:

  • 47+ years of experience
  • 25 New England based Employees
  • 13 Engineers, 6 Technicians

Comprehensive Support Plans

A CTCare™ Maintenance Coverage Plan goes beyond the manufacturer’s warranty with:

  • Guaranteed Response Times for Critical Issues
  • Prioritized Response for Non-Emergency Calls
  • Ongoing Support
  • Protection from Unplanned Expenses
  • 2 Hour Guaranteed Response Time for Critical Issues
  • 7×24 Coverage for Emergency Service Calls
  • Battery Back Up Maintenance and Replacement
  • System Wire & Jack Maintenance and Repair
  • No Charge for No Trouble/Nuisance Calls
  • Carrier Resolution – Frontier/Verizon or current vendor
  • Help Desk & Basic Remote Programming Changes, M-F, 8×5
  • Diagnostic Service Calls
  • Manufacturer’s Software Patches & Revisions for Service-Related Issues

FREE ON- REQUEST SERVICES INCLUDED

  • Preventative Maintenance Inspection
  • Handset & Station Cord Replacements
  • End User & Admin Training
  • System Back Ups
  • Remote Retraining for Users & New Employees
  • Major Manufacturer Software Upgrades – one per year, M-F, 8×5

Carrier Line Problems: No Finger Pointing

No Finger Pointing for Carrier Lines Issues

We stay right by your side with support for carrier line problems. There’s no need to worry about getting the run around when you have a problem. An experienced representative will evaluate your issue, determine the cause, and interface on your behalf to resolve it.

We Keep You Running Smoothly . . .

We keep you running smoothly with:

  • Help Desk & Basic Remote Programming Changes
  • Software Patches & Revisions for service-related issues

PLUS, you can request preventive maintenance inspections, system backups, or handset replacements. 

We Go the Extra Mile . . .

Whether you’ve purchased a system from CT Com or elsewhere, you can trust CT Communications to go the extra mile to keep your system running smoothly and minimize downtime. You owe it to yourself to discover the peace of mind that comes with having a CTCare Maintenance Coverage Plan!

Interested in Learning More?

CTCare Support Brochure

Download our CTCare Brochure

OR

ask for a consultation!

REQUEST A CONSULTATION

YES! I want to know how I can protect my communication system – and my business – with a 24x7x365 CTCare Maintenance Coverage Plan:

000-000-0000

Struggling with an outdated phone system?

Ask us about upgrading to a new on-premise, hosted/cloud, and turn-key managed solutions. Let us show you how new technology can boost your bottom line! 

Mitel Platinum Partner and NED Double Diamond Partner

CTCare is a trademark of Connecticut Communications Corporation